Last updated: Jul 3, 2025

Welcome to Shadow Supplements. These Terms and Conditions govern your use of our website and the purchase of products from https://shadowsupps.co.uk. By accessing our site and placing an order, you agree to be legally bound by these terms. If you do not agree, please do not use our services.

1. Company Information

Shadow Supplements
Hanwell Community Centre
Westcott Crescent, London, W7 1PD
Email: shadowsupps@gmail.com
Phone: 01923 882116

2. Eligibility to Purchase

To shop with us, you must be at least 18 years old and legally capable of entering into a binding contract. By placing an order, you confirm that all information provided is accurate and complete.

3. Product Information

We take care to ensure all product details, descriptions and prices are accurate at the time of publication. However:

• Images are for illustrative purposes only and if looking for a particular packaging, contact us before purchase.
• Packaging may vary the barcode of the product is the identifier
• Products may not be suitable for individuals with certain medical conditions – always consult your GP before using any supplements
  

All products sold comply with UK regulations for food supplements.

4. Ordering and Payment

When you place an order, you will receive an email confirmation. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order, including for suspected fraud or pricing errors.

Payment must be made in full at checkout. We accept payment via Shopify Payments, Stripe, PayPal, and major credit/debit cards. All transactions are processed securely.

5. Shipping and Delivery

We aim to dispatch orders within 1–2 working days. Delivery times may vary depending on the courier and your location.

• Standard UK Tracked delivery: 2–4 working days

We are not responsible for delays outside our control, such as courier strikes, customs checks, or adverse weather.

6. Returns and Refunds

If you change your mind, you have 14 days from receipt to request a return under the UK Consumer Contracts Regulations. Returned products must be:

• Unopened
• Unused
• In original packaging
  

We do not accept returns for opened supplements due to health and hygiene reasons unless faulty.

Our standard UK delivery is included in the sale price.

If you return an item under your right to cancel (within 14 days), we will refund the full item cost. However, return shipping costs are your responsibility.

If you opted for an upgraded delivery service (e.g. next-day), this cost is non-refundable. In some cases, a deduction may be made from your refund if the returned item shows signs of use, damage, or is not returned in its original condition.

The "right to cancel" only applies to unused, non-perishable, non-custom items within 14 days.

To request a return, email us at shadowsupps@gmail.com with your order number.

7. Faulty or Damaged Goods

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or refund in line with your legal rights under the Consumer Rights Act 2015.

8. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor before beginning any new supplement regime, especially if you have a medical condition, are pregnant, or are taking medication.

9. Intellectual Property

All content on this website – including logos, text, images, and designs – is the property of Shadow Supplements and may not be reproduced without written permission.

10. Limitation of Liability

We will not be liable for any indirect, special, or consequential losses arising from the use of our site or products. Our total liability for any claim will not exceed the amount paid for the product in question.

11. Privacy

Your privacy is important to us. Please review our [Privacy Policy] and [Cookie Policy] for details on how we handle your personal data.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the English courts.

13. Contact Us

For any questions or concerns about these terms, please contact:

Shadow Supplements

Email: shadowsupps@gmail.com

Phone: 01923 882116